Who We Are

Petals Health is an AI-powered health assistant that helps users manage symptoms, medications, mental health, menstrual tracking, and overall wellness. Our platform serves individuals, health providers, and institutions globally.

What Information We Collect

We collect data to personalize your health experience and improve our services. This includes:

• Personal Information: Name, gender, date of birth, email, phone number, and location (for localized health alerts).
• Health Information: Symptoms, medical conditions, medications, menstrual cycle logs, mental wellness entries, and uploaded lab results.
• Device & Usage Data: Browser type, app version, device ID, IP address, and cookies for analytics and optimization.
• Connected Apps Data: Information shared by your integrations (e.g., Apple Health, Google Fit, Oura Ring).

How We Use Your Data

Your data powers Petals Health—safely and privately. We use it to:

• • Provide personalized AI insights, symptom analysis, and health trend visualizations.
• • Improve app performance, accuracy, and new feature development.
• • Send reminders for medications, appointments, and wellness check-ins.
• • Detect emergencies (like potential health crises) and recommend next steps.
• • Communicate with you about updates, security alerts, and feedback opportunities.

Who Has Access to Your Data

• You — You have full ownership and control.
• Authorized Healthcare Providers — Only when you explicitly share access.
• Institutional Partners — For members under institutional health programs (with consent).
• Service Provider — Trusted third parties (cloud storage, analytics) who meet our strict data protection standards.

Your Rights

You can:

• • Access and download your data anytime.
• • Correct or delete your information.
• • Revoke consent or disconnect integrations.
• • Request account deletion (including complete data wipe).
• • Export your records in PDF, CSV, or JSON format.

To exercise any of these rights, contact us at privacy@petalshealth.ai

Data Retention

We retain your health data only as long as necessary to deliver our services or meet legal requirements. You can request deletion at any time.

Security Practices

These Terms shall be governed and construed in accordance with the laws of Delaware, United States, without regard to its conflict of law provisions.

AI Transparency

Petals Health uses AI models to analyze data and provide insights. These models never make final medical decisions — they assist your understanding and support healthcare professionals. You're always encouraged to consult a licensed provider before taking medical action.

Policy Updates

We may update this policy to reflect improvements or legal changes. The 'Last Updated' date always shows the current version.

Contact Us

If you have any questions about these Terms, please contact us at: